Founder & legal representative · Since 1995
Hello — I am Helen.
I founded the business in 1995 as Pegasus Luggage Co., Ltd., with a 160 m² office and five people. Today Jinhua Feima Bag makes fifteen categories on one site, with six production lines and 120+ people. I am the founder and legal representative. Our sales team handles product enquiries and follows your order; my work is to guide the company and the way we care for customers.
“I want you to feel well looked after here.”
Our direction
The priorities behind our work.
The direction is practical: develop useful bags, prepare orders carefully, plan the dates and keep improving the service you receive.
Keep developing useful designs
Your ideas and the way your customers use a bag give the pattern room a starting point. We continue to develop shapes and details across fifteen categories. A photo, sketch or catalogue style can begin that conversation, with a free visual mockup to help show the direction.
Keep the agreed product in view
The confirmed sample and specifications provide the reference for production. Materials, colours, quantities and packing are brought together in the order plan. I want the team to give those details care throughout the project.
Plan the dates together
Sample preparation, decisions, production and transport all form part of the schedule. The representative follows the work, and the sales manager oversees progress. If a date needs attention, the team explains the situation and discusses the next step with you.
Keep learning from service
Customer experience matters in our internal service reviews and employee recognition. The team pays attention to the usefulness of an answer, care in preparing the work and updates as the order moves forward. Your feedback helps us understand how the relationship feels from your side.
Our principles
Talk through the change before changing the order.
A clear project begins with the bag you want, the agreed details and the date you are working towards. Your representative prepares the sample and follows the order. The sales manager supervises progress and helps coordinate decisions across the team.
Your approved sample is our quality reference. If keeping a date would involve changing an agreed material or detail, the team brings that choice to you with the timing and cost options. You hear about a risk the same day, while there is still a decision to make. The order is updated around the arrangement you agree.
You can ask Lisure for a different representative without giving a reason. Your message about the change is not passed to the person you are writing about. Product enquiries and quotations are handled by the sales team; my page provides a separate way to raise a concern.
From 1995
A company built around bags and the people ordering them.
Helen founded the company in 1995 as Pegasus Luggage Co., Ltd., beginning with five people and a 160 m² office. The first year brought US$2.1 million in exports.
Today, Feima works from its Jinhua factory with six production lines, 120+ people and an in-house pattern room. The range has grown to 15 categories. The focus remains on understanding the bag, preparing the agreed details and following the order through shipment.
Your project contacts
My colleagues in the export team.
Product enquiries and quotations are handled by the export team. The form below gives you a separate way to ask the sales manager to review a matter.
When you need the manager’s help
Tell us what needs attention.
For a product enquiry or quotation, our export team will be happy to help. Use this form when you would like the sales manager to review a service or order matter.
It goes to Lisure, who manages the sales desk, and not to the person handling your order. She will review the details and coordinate the response. Matters that need the founder’s attention can be raised through her.
One of the things you can ask for here is a different person on your account. You do not have to justify it and it is not held against you — our people are scored on service, so a request like this is information rather than an accusation.
A short description and any relevant order details help us understand the matter and prepare a useful reply.
- Looking for a quotation? One of my colleagues is quicker
- No sales follow-up comes out of this form — that is the whole point of it
- Nothing you write here goes back to the person you are writing about
- You can ask for a different person on your account — say so here and Lisure will move it, no explanation needed
- Written in English or Chinese, whichever is easier for you
✓
Thank you — it is through.
Lisure will review your message and the order details, then reply to the email address you supplied.